U Store It
www.ustoreit.com
U Store It Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
U Store It has 1.5 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Store and the location.
Cons: Policy for reimbursement and exchanges.Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Nancy B Nze
Carol Stream, Illinois
INCOMPLETE INFORMATION
This month I purchased a queen-sized plastic mattress bag thinking that I might need it to return a mattress. There were no signs in the store saying no returns and no mention was made of it when I purchased the item. Since I did not need the plastic mattress bag after all, I took it back to the U-STORE-IT store located at 120 Tubeway Dr, Carol Stream, IL 60188. What was my surprise to be told by Gloria that there were no returns, and it turned out, no exchanges. This certainly was a surprise for a company that talks about EXCELLENCE. U-Haul, for example, makes a practice of refunding money for items you do not need for moving. This practice will harm your business. I know that I will certainly not patronize U-STORE-IT materials again.
Loss:
$900
Pros:
- Store and the location
Cons:
- Policy for reimbursement and exchanges
Reason of review:
Return, Exchange or Cancellation Policy
Preferred solution: Full refund
Anonymous
I was made to feel threatened by the manager
The first accuse me of living there. Then he accused me of doing business there. I contacted their Corporate Offices he put me in touch with her Oklahoma City Manager. Organizing my storage up there which I didn't know the way I keep my storage is up to them I like to have my things neat and orderly. I would suggest highly that you did not go there he was threatening and his voice town and his body mannerisms and he waited until I was up there alone and not with my fiance
Reason of review:
Poor customer service
Anonymous
Fort Worth, Texas
RUN AWAY from U-Store-It Facilities!
For 15 years I had used the National Self Storage facility at 5127 McCart in Fort Worth, TX, and had no problems. In February 2016 they sold it to U-Store-It, and it's been a nightmare ever since. The due date for payment to National was always the 10th of the month. U-Store-It didn't bother to notify customers that the fee for the upcoming month now had to be paid by the last day of the previous month, so I got locked out on the 1st of March. I asked why they had not notified customers, but all I got was a shrug. I paid for March, but I did not appreciate the lack of notification and the attitude of the new owners, so I scheduled movers to move my things to a different facility in mid-March. They showed up and were ready to move my things, but when we arrived at U-Store-It, I found the storage unit door OPEN. All of my boxes had been dumped out and the unit had been vandalized. The movers said they couldn't move it in that condition, so they left. The office manager said the unit had been vandalized and that 12 units had been hit in one night. I asked why I hadn't been notified, and they couldn't give me a reason. I was furious. So we started cleaning everything out. All that was left was some large items and trash that we were going to haul to the dump, but I was unable to get there by April 30. I called to see when I would be locked out, and was told we had a 5-day grace period through May 5. I went there today (May 2), and was told I was not allowed on the property until the bill had been paid. I told them I had called and was told we had until the 5th of the month before payment was due. They said we only had until the 5th to avoid late fees, but that we would still be locked out on the 1st. That was not what they said when I called. So I left the trash for them to haul away and I will never set foot on their property again. HORRIBLE, HORRIBLE company, with absolutely NO customer service. AVOID U-STORE-IT!
Reason of review:
Poor customer service
donconard C
Hastings, Michigan
Cover up U Store It Self Storage
I had a 1984 Cadillac Coupe Deville D'Elegance that I bought and put into a storage unit at U"ยขStore"ยขIt Self Storage 1202 Antioch Pike Nashville TN, 37211. I have been a customer of theirs for years & years I have been in several different units in my years there. I rented a storage unit that a water main broke in that flooded my unit so they moved me to a bigger unit# 1220 at a discount witch I moved my classic car, boat, truck and all my personal stuff into. I work out on the road so I don't get in to often but when I am home I go there to pull out my Pickup truck or Car or Boat and work on them or use them. 2 weeks before Christmas 2010 I came home and pulled my pickup truck out of storage to find all of my belongs to been damaged by paint overspray from a unit next to me. So I went to the onsite manger to file a claim & complaint with the office due to paint over spray to all my stuff in storage from someone doing auto body work & painting in the unit next to me. witch I was told they where warned about painting in there before! I asked the manger how the INS claim would work and what it would cover that's when I found out it only covered 2000.00 worth of damages So I asked him to increase it to the max cause just my boat alone was worth more then that witch he said he would take care of, Then he asked me to work out a deal with the people that did the damage to my stuff or he would have to evict them, So feeling bad about it did. but they never fix a thing then 2 days before Christmas 2010 the storage unit next to mine caught fire (the same unit that did the paint overspray) burning my unit to the ground, and several others units and lots of cars. I then later found out from other tenets and victims of the fire that the on sight manger was letting people run businesses & repair shops & body shops out of theses storage units for years!!!! witch is not aloud at all! The unit that caused all the damages next to my unit was changing a fuel tank on a customers car in the winter time with a propane heater next to him witch caught fire and blew up causing all the damages. When I confronted management on what was going on and what was going to be done about it there was no answer given but to call the INS company. I then knew there was something wrong and fishy about the whole thing so I called FOX17 news for help. they have video footage of these guys working on cars and doing repair work in units farther down from me, that they took the next day. I also have pictures of all the cars that where being worked on and there plate numbers. I also have audio recorded of on site manger admitting damages, proof of repair shops being run out of there, as well as body shops, and painting damage done from over spray. After talking with onsite management again 5 days after the fire the storage company had evicted anyone that was running a business or shop out of there place the very next day! after I confronted them, trying to cover it up. Since then I have tried to settle out of court with them but the offer was to low so I denied it. now there saying it not there fault so there not paying, witch brings me to this! and You. I had been restoring this Cadillac for over a year and have been plain it for 2 years I have thousands in that car alone! not including paint damage and personal stuff from a auto repair shop once owned. I have recites for parts I bought & EBay & Paypal Invoice's for parts too, I have proof of everything!
Loss:
$50
3 comments
Anonymous
Patuxent River, Maryland
Illegal Activities
I was talking with one of their not so friendly managers the other day, (they think we are friends), and was informed that they are now being told to go in and stage all the units that are up for auction. It is illegal for any person to enter into the unit, and touch any belongings that they do not own. They are no longer sending out a notice, they just are to cut your lock on day 30 and are now suppose to stage the stuff to make it look better. I can tell you first time they touch my stuff, late or not late, there will be a law suite on their hands. This against all the laws written for storage.
3 comments
Stephanie p Pxb
Woodbury, New Jersey
After I complained of insects and RODENTS they retaliated by raising my rent!
After I complained of insects and rodents they retaliated by raising my rent! Turnersville, NJ facility. They just raised my rent! I used Public Storage for years and it was clean and never had a problem with them. I went into my U Store It unit and found layers of rodent droppings and insects in my clothes and expensive dresses! I notified the management and the next day I got an angry phone call for me to call them and they raised my rent again! I asked them why and they had no explanation other than "you had a rent increase" even though they just increased it! Jerks! My stuff is ruined and I don't have the money now for a truck to move it all back to public storage! They ruined my stuff! And raised my rent to retaliate! Horrible company!!!!!
2 comments
Ikisha J
Conway, Arkansas
I have to call the exterminator
U store it on lakeland blvd has roaches! I stored my things for 2 months, just moved into my new Home and I was freaked out when I saw a roach, how nasty, They should freaking exterminate on a regular basis, I have never had roaches, and now I have to dish out money for a exterminator. Yuck, yuck, yuck!!! I know that it is more than likely that another customer more Than likely brought the little nasty things, which is why they should Exterminate on a regular basis. Gross! I am pissed and will never use them Again ever.
3 comments
Greg H Qtb
Moorpark, California
U-Store-It a den for thieves
On June 11th 2008, I spoke with Donna Washienko the manager of U-Store-It on 7370 West Cheyenne Ave Las Vegas. I was in need of storing my new R.V. in Las Vegas while I was waiting on some repair parts to be shipped from the manufacturer. When I met with Donna I asked about the security system that is in place at the storage facility. I also asked how many R.V.’s had been broken into this year. I was showed the security system and was told “we have only had one RV broken into this year. Because of our Superior security system, we were able to recover this travel trailer within 1 week.” Donna then proceeded to take me out to the storage lot and showed me the space I was assigned by your customer service people (from the 800 line). She then suggested that I move to a new spot because “it will be easier for you to get in and out and will give you more space on either side”. What I did not know until later is that this row of storage did have 2 cameras monitoring it, front and back, however both cameras were pointed down making them ineffective. I left my unit at the U-Store-It that day. On June 26th, 2008 I returned to U-Store-It to retrieve my R.V. for the repair shop, only to find that one window was broken and all electronics were stripped out. Further more I noticed that these thieves did not just take the 45 inch (150 lbs.) flat screen T.V. but they also took the bracket holding the T.V. on the wall. These people had more than enough time to remove 12 hex-nut screws and remove a 60 lbs bracket. But then I noticed they did the same thing to the 27 inch T.V. and Bracket in the bedroom. All in all the thieves took a 27 inch T.V. and wall bracket, 45 inch T.V. and wall bracket, Xbox with wireless remote system. I immediately contacted the Las Vegas P.D. only to find out that it is standard routine that they will not come out and look at the unit. Maybe that is why it was ok for the thieves to leave their finger prints all over the RV; they knew they would not be caught because Las Vegas PD would not come out and dust to stop these criminals! The fingerprints were so distinct, that I was able to take a picture of them using my cell-phone camera. Once I filed the Police Report at the station I was able to get a hold of management. I now talked with Al Washienko the General Manager of the U-Store-It facility on Cheyenne Ave. Al swore that the RV was fine the night before when he did his drive by check on all the units. I figured this was good; we would be able to find the thieves in less than 12 hours of video. However when we got back to the office after examining the unit, I found out that neither Al or Donna knew how to work the security system. What little that they were able to figure out showed the row that my RV was on at 11:00 P.M. however the camera is pointed down and is installed directly under a light so the only video that was captured was that of the 1st RV unit in that row, you could not see anything past that first RV unit. After fumbling around with the security system, Al came up with a brilliant idea, he decided to pull out the detectives card that is currently investigating a storage unit robbery (Grand Larceny is what Al called it) in which the entire storage unit was cleaned out. Al then proceeded to leave a message for this detective and then let him (the detective) and myself know that this now makes the 6th RV break-in this year! Al then told me that he would review the video and contact me on my cell-phone. I contacted AL later that afternoon and asked AL if the security system for the gate showed anyone coming in and then leaving an hour or so later. Unfortunately he did not know how to operate this system either and would try to figure it out and get back with me. He did give me one piece of information that I thought was useful during our conversation he stated “you know during our other break-ins there was always a man wearing dark clothes that we were able to see on video camera. Now between you and I the only type of people that would want to break-in on a cold rainy night is well you know the homeless Mexicans that live on the street out front”. On July 2nd 2008 I decided to try and contact your company’s corporate office since I did not hear from Al again. I left a message for Kimberly your operator to call me back. On July 7th 2008 I tried to call again since Kimberly never called me back and left another message. On July 8th 2008 Kimberly finally called me back and referred me to Laura Winter. I talked with Laura and she referred me to Jeoff who asked me to send a copy of the police report and description of what was stolen. After sending this to Jeoff I got a letter from your legal staff stating that you had no intention of doing anything about this situation and that it is unfortunate that it happened. As of July 21st 2008, the grand total for repairs and displacement because of the situation incurred at your facility is $5,822.46. On July 25th I was contacted by Jeff Crossman asking that I give him till Monday July 28, 2008 to investigate what is going on and possibly come to an agreement to a resolution. On Monday July 28th Jeff called with John George VP of operations for this division. They did some investigating and found that “when Donna told you one unit had been broken into; she was not trying to deceive you that was the case. Subsequently since signing the contract on June 11th 2008, 6 units including yours had been broken into”. Also on July 25th 2008 Jeff stated that I could have bought insurance that would have protected me in cases like this and wanted to know if I had been offered this insurance. I told him that Donna stated “you have insurance so you don’t need ours”. Jeff was blown away with this comment and wanted to know if I had paraphrased this. I told him that was her exact words. However on July 28th 2008 Jeff now states that they do not offer insurance for RV’s, only for storage units. Jeff and John offered to pay me $1000 for my troubles and problems that I have encountered. I told both Jeff and John that this is not about getting $1000 for my troubles; this is about fixing a wrong that was done at their facility.
21 comments
billyork
Parkersburg, West Virginia
U store it.....legalized robbery
If anyone is looking for storage, you might want to steer clear of these facilities. In today's economic structure we all know every dollar counts and from time to time we have to stretch those dollars. Well needless to say if you are in this situation like almost like every other American......if you are late more than five days at these places.....you should not plan on seeing your stuff until you pay your bill, plus a hefty 20 percent late fee. Yes I said 20 percent....higher than most high rate credit cards. Thought everyone should know about U store it business practices......they don't care about you or your stuff.........
Loss:
$1000
4 comments
gregdpatton
Palm City, Florida
Rat in my storage unit.
$12,000 worth of household items destroyed at U STORE IT in Southwest Ranches, Florida. Could of been avoided if they told us they had a problem. They knew they did and did not notify us. 1 month of free rent is not worth it! Company says they are not responsible for any damage that happens at the facility. Rats are not paying rent here, but you do and more when you have to replace your damaged items. They will not pay to replace items damaged. "Should of bought the insurance", even though the insurance does not cover rodent damage. No insurance will cover rodent damage. BEWARE!
Loss:
$12000
1 comment
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Wow u really got screwed! However hate to point this out if your insurance cap was $2k thats all you should expect unless your state has some kind of additional legal tools if the management was negligent.
Thats the max mine will pay unless I want to pay a higher premium.
I agree with Pulltype, you'll need an attorney, but with all the proof and receipts you have I can't see you losing, and you should get as a part of the final settlement a full reimbursement of all attorney's fees and any other fees, court costs, time lost from work do to all this, pain and suffering from loss of the personal items and records, and I could go on and on. You deserve to get all this after their violations!!! Go For it, they obviously want to play hardball!
Out of court will not work and you will need an attorney. May cost some money, but you should get attorney's fees as well as long as you win. Good luck.